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FAQs @ Frequently Asked Questions

Have you had any doubts? Don´t worry! In this section you will find all the answers to your questions. Browse through the tabs according to the type of question you need to solve, open the answer to your question, and convince yourself that with Hotel Vilamari there are all advantages! If you cannot find the answer you were looking for, we will be happy to assist you by phone (+34) 932 890 909, by sending an email to booking@hotelvilamari.com or through the contact form on our official website.
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How can I book?

We propose you to make your reservation through our official website, or by telephone by calling the hotel (+34) 932 890 909 or the Estival Group reservation center .

How can I confirm that you have received my reservation?

If you have booked through our website, in the upper left part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.

Do you have rooms adapted for people with reduced mobility?

Yes, Hotel Vilamari has adapted rooms.
If you need to request a room with these characteristics, you can do so by contacting our team by calling (+34) 932 890 909.
 

Up to what age are they considered children?

Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
From the age of 2 to 11, they are considered children and pay as such.
From 12 years old they count as an adult and pay the full price.
Remember to always inform the age of the children when making your reservation.
 
In no case may minors (up to 18 years of age) stay without the guardianship of an adult.

What are the bar´s opening hours?

The bar's opening hours are from Monday to Sunday from 12:00 a.m. to 11:00 p.m. Drinks can also be ordered to the room during these hours.
Outside these hours it is not allowed to bring alcoholic beverages to the rooms of the hotel. 

How can I get to the hotel?

A "Google Maps" icon appears in the Location section of the hotel's website. Click on the icon to open the application and mark your location to see the route to the hotel. If you are traveling from Barcelona airport, we recommend you take a taxi or the airbus to Plaza España, which is two blocks from the hotel.

Pets Allowed?

We know that your best friend is very important to you but, for hygiene and safety reasons in our hotel, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
You can always turn to reputable daycare centers in your area so that your pet is in good hands during your holidays.

How can I get in touch with the hotel?

At the bottom of the hotel website you will find the direct phone number and email of the reception. Or you can access the Contact section, which is located in the upper right part of the web.

What documents do I need to check-in upon arrival at the hotel?

Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers

What is the time of check-in and check-out of the hotel?

Check-in at our hotel is from 3:00 p.m. Check-Out must be done before 12:00 h.
 
If you arrive before check-in time, you can leave your bags in the private storage room and make use of the hotel's common areas. It is possible to do an early check-in, always depending on availability and an additional supplement may apply.
If you have special needs, please ask us and we will do our best to help you.

On the last day, can I leave the room later?

It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and it may apply additional supplements.

Can I modify my reservation?

To modify your reservation you have made on our website, access the sección "My Reservations" or contact our reservations department by calling +34 932 890 909.
  
 
If the reservation has been made through a travel agency or other website, you must contact them to request any modification.

Can I cancel my reservation?

If your reservation has a Flexible Rate, you have up to 24 hours before the arrival to cancel without fees.
In order to cancel a reservation you have made on our website, see the page "My Reservations" or contact our agents by dialing (+34) 977 371 910
 
If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation of your booking.

Can I make a special request for my reservation?

Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the Contact section.
 
Whenever possible, our reception team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.
 
* Some special requests may incur additional expenses, you will always be informed at the time of making the request.

How can I reserve a cot? Does it have any cost?

Our establishments have free cribs for your baby.
If you need to reserve a cot, please indicate it in the comments of your booking or contact the hotel directly by phone or email

Is there wifi in all the hotels?

Yes, in all our hotels and apartments you can enjoy free WiFi.

Do you have gluten-free foods and other allergens?

Yes, our restaurant has the possibility of preparing special foods for people with allergies, intolerances and other special needs.
Please contact the hotel by phone or email a few days before your arrival to inform them of your needs.

Is there a hair dryer in the bathroom?

Yes, all our rooms have a hairdryer in the bathroom.

I have a reservation in half board or full board, are drinks included?

Yes, at Hotel Vilamari drinks are included in both half board and full board.
  

Can I rent the safety deposit box at the hotel?

Yes, you can rent a safety deposit box with a deposit at the reception of the Hotel.

Do you have baby food in the restaurant?

Although we do not prepare specific meals for babies, we can offer you the possibility of preparing nutritious purees for the little ones in the family.

Can I leave my luggage at the hotel after check out?

Yes, at Hotel Vilamari we have a luggage custody service free of charge.

Is it possible to book a room by hours?

Yes, you can book a room for hours by calling directly to the hotel´s Reservations Department (+34) 932 890 909 or by sending an email to recepcion@hotelvilamari.com

Is there an iron for clothes in the rooms?

For security reasons, we do not have irons in the rooms but we do have a courtesy iron that can be used at any time of the day in a private room located next to the hotel reception. If you prefer, we also have a laundry service at an additional cost.

Does the hotel have parking?

Yes, Hotel Vilamari has 34 parking plots distributed in 2 underground floors.
 
Important: Parking space reservations are not accepted. And the maximum height of the vehicle should not exceed 2.5 meters.

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